Marc standing outside of a grocery store.

Accessibility Standards for Customer Service

Also called Ontario Regulation 429/07  

If you or your organization have one or more employees and provide goods or services, you must comply with the standard.

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The customer service standard became law January 1, 2008 . The standard applies to all people and organizations that are designated in the regulation


  • provide goods or services to the public or other businesses and organizations (known as third parties) and
  • have at least one employee in Ontario.

To help to make sure everyone will be ready to implement the standard, there are two different dates for compliance. Check the Resources Section under "Compliance" for types of organizations and when they need to comply.