Transcript

The goal of the standard is for every business and organization to provide service to their customers in a way that is accessible to people customers with all types of disabilities. Sometimes I'll call the businesses and organizations that must comply with the standard "providers" for short.

There are a number of legal requirements under the standard. To comply, businesses and organizations must:

• Set up policies, practices and procedures on providing goods or services to people with disabilities
• Make reasonable efforts to ensure that policies, practices and procedures are consistent with the key principles of independence, dignity, integration and equality of opportunity
• Have a policy about the use of assistive devices by people with disabilities
• Communicate with a person with a disability in a manner that takes into account his or her disability
• Let people with disabilities bring their service animals onto the parts of the premises open to the public or third parties except in some situations
• Let people with disabilities bring their support persons with them when accessing goods or services
• If your organization charges an admission fee, let people know ahead of time what, if any, admission will be charged for a support person
• Let the public know when facilities or services that people with disabilities usually use to access their goods and services are temporarily not available
• Ensure that your staff receive training on how to serve people with disabilities, including staff involved in developing customer service policies, practices and procedures and staff who are likely to interact with customers.
• Receive feedback and let people know how feedback will be responded to and what action will be taken on any complaints. Make the information about the feedback process readily available to the public

You can find the Summary of Requirements in the Resources Section

There are three more things that designated public sector organizations and providers with 20 or more employees must do to comply. You can check the "Decision-makers' Section" for an explanation on those additional requirements.