Transcript

Let’s get to the essence of this course: interacting and serving customers with disabilities. You can read and download tip sheets on interacting with people with various disabilities. You may want to keep copies of these tips sheets handy and have them nearby as reminders.

Let's review some scenarios and some suggested ways to interact with people with various disabilities, people using assistive devices, service animals and support persons.

Get ready: this is where you can really learn tips, suggestions and ways to serve customers with disabilities. For everyday customer service, this is the practical information that you'll want to remember.