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Serve-Ability
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Introduction
Serve-Ability: Transforming Ontario's Customer Service
Welcome - E-Learning Tips
Purposes of AODA
Purposes of AODA Review Quiz
Who Must Comply
General Tips for Serving Customers with Disabilities
Serving Customers with Disabilities
Introduction
Deaf, oral deaf, deafened, and hard of hearing
Deafblind
Intellectual/ Developmental Disabilities
Learning Disabilities
Mental Health Disabilities
Physical or Disabilities affecting mobility
Speech or Language Impairments
Customers with Vision loss
Customers with Service Animals
Customers with Support Persons
Personal Assistive Devices
Devices that Help People with Disabilities Access Your Services
If there are Difficulties Accessing Your Services
Summary and Review
Summary
Review Questions
Conclusion
Content for Decision-makers
Additional section for Decision Makers
Policies, practices and procedures
Service animals
Support Persons
Notices on service disruptions
Documentation
Feedback process
Conclusion
Resources
Serving Customers with Disabilities
Deaf, deafened, oral deaf and hard of hearing
Deafblind
Intellectual/developmental disabilities
Learning disabilities
Mental health disabilities
Physical disabilities or disabilities affecting mobility
Speech or language disabilities
Vision loss
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