Service dog. Allowed anywhere customers normally have access.

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You've probably seen someone with vision loss who uses a guide dog. There are other types of service animals who help people with other disabilities as well.

  • Hearing alert animals help people who are Deaf, oral deaf, deafened or hard of hearing.
  • Animals trained to alert an individual to an oncoming seizure.
  • Service animals trained to assist people with:
    • Autism,
    • Mental health disabilities
    • Physical disabilities and
    • Other disabilities.

You might recognize service animals when they wear a harness or a sign, or when they are helping someone. Their owner might carry a certificate or a letter from a doctor or nurse that states that the individual requires the use of a service animal because of a disability. You can ask to see such a letter. You might also observe the animal helping someone by opening doors or alerting them to certain sounds.

The customer is responsible for the care and supervision of the service animal.

Avoid touching, talking to or making eye contact with the service animal: they are working animals and need to stay focused.