Marc standing outside of a grocery store.

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It's time to pull all this information and learning together. In the last half hour or so, you have learned about…

  • the Accessibility for Ontarians with Disabilities Act, 2005 and the vision behind it for making Ontario accessible by 2025;
  • the customer service standard, deadlines for compliance and what's required to comply;
  • the standards' specific customer service requirements;
  • tips on interacting with people with various disabilities;
  • interacting with people who have —
    • service animals;
    • support persons;
    • assistive devices; and
  • what to do if a customer with a disability is having difficulty accessing your services.