- Accessibility for Ontarians with Disabilities Act
- Customer service standard, deadlines for compliance, what's required to comply
- Specific customer service requirements;
- Interacting with people who have —
- service animals
- support persons
- assistive devices
- What to do if a customer with a disability is having difficulty accessing your services.
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Transcript
It's time to pull all this information and learning together. In the last half hour or so, you have learned about…
- the Accessibility for Ontarians with Disabilities Act, 2005 and the vision behind it for making Ontario accessible by 2025;
- the customer service standard, deadlines for compliance and what's required to comply;
- the standards' specific customer service requirements;
- tips on interacting with people with various disabilities;
- interacting with people who have —
- service animals;
- support persons;
- assistive devices; and
- what to do if a customer with a disability is having difficulty accessing your services.