Elderly man sitting in a restaurant with his guide dog.

Facilitator’s Discussion Guide in Resources Section

Which of the following statements is true:

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"B" is correct! And there are a few more points to remember about serving a customer with a service animal:

  • Speak directly to your customer and don't treat the animal as a pet.
  • Avoid touching or talking to service animals — they're working and have to stay focused.
  • Avoid making assumptions about the animal. Not all service animals wear special collars or harnesses. If you're not sure whether the animal is a pet or a service animal, just ask your customer. You can ask for a letter verifying that it is a service animal. Normally, you can tell.