You must provide notice to the public when facilities or services usually used by people with disabilities to access your goods or services are temporarily unavailable or if they are expected to be temporarily unavailable. This applies to unexpected disruptions as well as those that you know about ahead of time.
Under the standard, you must indicate:
- the reason for the disruption,
- its anticipated duration, and
- the alternative facilities or services available, if any.
Notices and communications on service disruptions should be in places where people are likely to find them. Some suggestions: notices can be posted on a website, in a window or at a door.
Think of the facilities, services and systems that people with disabilities rely on to access your services. Escalators or elevators, for example, are important for some people with disabilities because that may be the only way to reach you.
You may have other systems or services designed to meet the needs of people with disabilities, such as accessible washrooms, amplification systems, ramps and TTY services. Basically, you must provide notification of disruption for any location, technology or method that a person with a disability must use to access your services.