Elderly man washing his hands in an accessible washroom.

Alternative options:

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Transcript

When you know that a disruption in service is going to happen, try to give a reasonable amount of advance notice. You must provide notice of all disruptions, even those that you did not expect. When an unexpected disruption happens, such as when technology breaks down, try and provide notice as soon as possible.

Disruptions to all services, such as a power outage, do not require special notice.

You can provide alternative options, such as:

  • A map with directions to another elevator or accessible washroom;
  • Information and a map to the nearest alternate location
  • Information on other service delivery modes, such as doing a transaction online, by telephone or by mail.

You can plan to provide advance notice of scheduled service disruptions in the planning for a disruption itself.

Here are a few ideas: notices can be posted weeks in advance on a website, in a window or at a door. You can also provide notice in routine or periodic communication to customers, such as pre-recorded information on telephone systems or in inserts sent in the mail with regular correspondence.

Any notices on service disruptions should be in a place where people are likely to find it and you may choose more than one way to communicate your service disruption.