Young woman holding up a feedback form.

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The customer service standard requires service providers to have a feedback process to receive comments on the way they provide goods or services to people with disabilities.

The feedback process must allow people to provide feedback in person, by telephone, in writing, by e-mail or by other electronic means. When you respond to the customer, you must take into account the person's disability so that you are communicating to the customer in a way that's accessible for him or her.