Transcript

Thank you for reviewing this additional material in the training. This is a good time to review what you have learned and to determine what information or additional learning you may need to convey to customer service staff in your organization.

What did I learn about serving customers with disabilities?

What customer service improvements can I make as a result?

What additional information do I need to convey to the appropriate staff?

Again, thank you for giving me an opportunity to share this learning journey with you.