Transcript

Taking this quiz will help you review the material and discover how much you have learned and retained.

When you are dealing with a customer with a disability and are unsure if they need help, you should:

a. Go ahead and help them — if they don't like it, they'll say so

b. Ignore them until you have time for them — serve the easiest customers first

c. Always serve your customers with disabilities away from other customers.

d. Wait and see if they really are customers — maybe they'll change their minds and go someplace else

e. Ask "May I help you?"